Blackboard Collaborate is a live web conferencing tool that Shoreline may use for
live classes, live office hours, or as a back-up plan to continue instruction if the
college closes due to an emergency.
How To Get Started
- Blackboard Collaborate works best if you have a headset with a microphone. Headsets
are available in the Library Media/Circulation area and can be checked out by students
for a quarter. Headsets are available for purchase in the SCC Bookstore for a nominal
- Get your headset working with the computer you will use when launching Blackboard
Collaborate. To test your headset, go to Blackboard Collaborate Support and follow the first two steps. In step two, you may have to wait a few minutes for
the Configuration Room to load; it's ready when you see Welcome to the Blackboard
Collaborate Live Configuration Room.
- You might have to adjust your computer settings to work with your headset.
- Log in with your first and last name.
- Do an Audio Setup Wizard:
- Tools > Audio > Audio Setup Wizard
Important: Plan extra time to sign in early to check Java and audio issues. Otherwise, you can
lose the first part of your session taking care of technology issues. Do the Blackboard Collaborate software check before the session begins.
Technical Support is available through the Blackboard Collaborate Help Desk where you can find FAQs, submit a support ticket, or get help via live chat or phone.
Blackboard Collaborate confirms browser compatibility for: Internet Explorer, Firefox,
Safari, and Chrome.
- Blackboard Collaborate has a Java software check. Users must be able to download Java.
- Webcams are encouraged, but are not necessary to use Blackboard Collaborate.
- If you want to use the Voice over IP (VoIP) feature of Blackboard Collaborate, you
should use a headset with a microphone. Headsets also are available for checkout in
the Library Media/Circulation area and can be checked out for a quarter. Headsets
are available for purchase in the SCC Bookstore for a nominal cost.
- Microphones, while inexpensive and easy to install, may require a compatible sound
card on some older machines.