Blackboard hosts our Bb software on web servers in Washington, DC. They recommend running a trace of the pathway from your computer to their web servers. This will help them identify where the slowdown is occurring along that path. To do this on a PC, click on Start, then Run. Type in Command and hit OK.
On the screen that pops up, type tracert ns1.blackboard.com then Enter.
Then click on the C:\ icon in the corner and click on Edit, then Select All.
Click on the icon again, click Edit and Copy. Paste this information in an email to eLearning@shoreline.edu. We will forward the email to Bb so they can analyze why the slowdown is occurring and where it is happening.